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Town of Wilkesboro
Welcome to the town of Wilkesboro, where the mountains begin!
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      • Board Responsibilities
      • Board Members
      • Meeting Schedule
      • Agenda & Minutes
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      • Board Responsibilities
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      Planning Board
      • Board Responsibilities
      • Board Members
      • Meeting Schedule
      • Agenda & Minutes
      Tourism Dev Authority Board
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      • Board Members
      • Meeting Schedule
      Zoning Board of Adjustments
      • Board Responsibilities
      • Board Members
      • Meeting Schedule
      • Agenda & Minutes
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    • Administration
      • Dept. Overview
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      • Dept. Overview
      • Financial Dashboard
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      • Utility Billing
      Fire
      • Dept. Overview
      • Burning Permit
      • F.A.Q.
      • Fire Education Event
      • Fire Hydrant Testing
      • Fire Inspections
      • Fire Roster
      • How to Apply to FD
      • Meeting Schedule
      Parks & Recreation
      • Dept. Overview
      • Community Commons & Pavilion Stage
      • - - Heritage Square Splash Pad
      • Cub Creek Park
      • - - Community Garden
      • - - Hidden Oaks Dog Park
      • - - Mountain Bike Trails
      • - - Creek Restoration
      • Rolling Pines Disc Golf Course
      • School Street Park
      • Westwood Park
      • Wilkesboro Campground
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      • Dept. Overview
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      • Dept. Overview
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      • Dept. Overview
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      • Parking Tickets
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      • Dept. Overview
      • Powell Bill
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      • Water & Sewer Construction
      Sanitation
      • Dept. Overview
      • Bulky Item Collection
      • Curbside Trash
        • Trash/Recycle Listing by Streets
      • Trash/Recycle Listing by Streets
      • Curbside Recycling
        • Curbside Recycling Schedule
      • Electronics Recycling-By Appt Only
      • Non-curbside Recyclable Items
      • Recycling Centers
      • Curbside Yard Waste Collection
      • Seasonal Curbside Leaf Collection
      Utilities
      • Cross Connection Control / Backflow
      • NC Water & Wastewater Rates Dashboard
      • Wastewater / Sewer Plant
      • Water Filtration Plant
    • For Residents
      • Civic Center Rental Information
      • - - Online Reservation Form
      • Cemetery Plots & Information
      • Wilkesboro Utilities
      • - - Report Water/Sewer Problem
      • Other Utility Providers
      • Schedule of Fees FY 22-23
      • Wilkesboro Sanitation
      • - - Recycle/Trash Days by Street
      • - - Recycle Schedule
      • - - Request Rollout Cart Repair
      • - - Schedule Bulky Item Collection
      • - - Schedule Electronics Recycling
      • - - Schedule Yard Waste Collection
      • Report a Problem Form
      • - - Report Missing Street Sign
      • - - Report Pothole / Sidewalk Problem
      • - - Report Street Light Outage
      • Serve on a Committee or Board
      • Transportation
    • For Business
      • Wilkes Co. Economic Development
      • - - Wilkesboro Economic Incentives Guideline
      • - - NC OSBM 2022 Comparisons Listings
      • - - Wilkesboro Livability Magazine
      • - - "We are Wilkes" Annual Guide
      • - - "We are Wilkes" Quarterly
      • - - Transportation
      • How to Launch a Business in NC
      • How to Start a Business in Wilkesboro
      • - - Step 1) Zoning/Planning
      • - - Step 2) Sign Permit
      • - - Step 3) Request Fire Inspections
      • - - Step 4) Water/Sewer Service
      • - - Step 5) Beer/Wine Application
      • - - All Building Inspections - inside Town and County
      • - - All Food Inspections
      • Meeting Space Rental Information
      • - - Online Reservation Form
      • Other Utility Providers for Business
      • Outside Trash Providers for Business
      • Schedule of Fees FY 22-23
      • Town Forms
    • For Visitors
      • Wilkesboro Tourism Development Authority
      • Attraction Maps
      • Ben Long Frescoes
      • Historic Wilkesboro Tour
      • Stone Mountain State Park
      • Talking Trees Trail at Rendezvous Mtn.
      • Whippoorwill Academy & Village
      • Wilkesboro Music & Festivals
      • - - 2022 Concerts in the Commons
      • - - 2022 Movies on Main
      • - - Brushy Mtn. Peach & Heritage Festival
      • - - Carolina in the Fall
      • - - FaithFest
      • - - Merlefest
      • - - Prohibition Hot Rod & Moonshine Festival
      • Wilkesboro Parks & Recreation
      • - - Cub Creek Park Pickleball Courts
      • - - Mountain Bike Trails
      • - - Community Commons & Pavilion Stage
      • - - Heritage Square Splash Pad
      • - - Rolling Pines Disc Golf Course
      • - - Wilkesboro Campground
      • Wilkesboro Sundial
      • W. Kerr Scott Dam and Reservoir
      • - - W. Kerr Scott Tour
      • Wilkes Co. Barn Quilt Trail
      • Wilkes Co. Birding Trails
      • Wilkes Heritage Museum
      • Wilkes Transportation Options
      • Yadkin River Greenway
  • I Want To...
    • Apply...
      • Town Job
      • Committees/Boards Application
      • Police Permits
      Contact...
      • Employee or Dept.
      • Help by Topic
      • Federal or State Government
      Get...
      • Account Balance
      • ACH Authorization Form
      • Attraction Maps
      • Building Inspection
      • Directions to Wilkesboro
      • Directions to Police Department
      • Fire Inspection
      • Holiday Schedule
      • Recycling Information
      • Town Forms
      • Utilities Turned On
      • Utilities Turned Off
      • Water Quality Report - middle of page
      Lookup...
      • Account Balance
      • Meeting Agendas & Minutes
      • Schedule of Fees - FY 22-23
      • Transportation Options
      • Wilkesboro's Mapping / GIS
      • Wilkesboro's Ordinances
      Pay...
      • Civic Center Rental
      • Invoice
      • Parking Ticket
      • Police Report
      • Town Taxes
      • Utility Bill
      Pickup...
      • Civic Center Key
      Report...
      • Report Missing Street Sign
      • Report Nuisance Animal
      • Report Pothole/Sidewalk Issue
      • Report Rollout Cart Problem
      • Report Street/Traffic Light Outage
      • Report Water/Sewer Problem
      • Report Other Issues/Problems
      Request...
      • Request Appointment
      • Request Civic Center Reservation
      • Request Fire Education Event
      • Request Utility Bill thru Email
      Schedule...
      • Bulky Item Collection
      • Electronics Recycling
      • Recycling Collection
      • Trash Collection
      • Yard Waste Collection
      • Schedule-Service Online
  • Town Government
    • Government
      • Local Government in NC
      • How NC Municipalities Work
      • Town's Form of Government
      • What is Powell Bill?
      • Town's Budgets & Audits
      • Town's Schedule of Fees - FY 22-23
      • Town's Financial Dashboard
      • Town's Holiday Schedule
      • Town's Ordinances
      • Town's Organizational Chart
      • Title VI Civic Rights Act
      • 2019 ADA Transition Plan
      • 2020 ADA Transition Plan
      • 2021 ADA Transition Plan
      Wilkesboro's History
      • Population
      • Wilkesboro's History Overview
      • Tory Oak History
      • Wilkesboro's Cemetery Records
      • Wilkes Co. Genealogy
      • Wilkes Genealogical Society, Inc.
      • Wilkes Heritage Museum
      • History Links
      • Fire Chief History
      • Retired Firemen History
      • Police Chief History
      • Town Council & Clerk History
      Town Council
      • Meet Your Governing Board
      • Responsibilities
      • Code of Ethics
      • FAQ
      • Meeting Schedule
      • Agenda & Minutes
      Historic Pres. Commission
      • Board Responsibilities
      • Board Members
      • Meeting Schedule
      • Agenda & Minutes
      • Historic Downtown Grants
      Landscape Planning & Review Board
      • Board Responsibilities
      • Board Members
      • Meeting Schedule
      • Agenda & Minutes
      Parks & Recreation Board
      • Board Responsibilities
      • Board Members
      Planning Board
      • Board Responsibilities
      • Board Members
      • Meeting Schedule
      • Agenda & Minutes
      Tourism Dev Authority Board
      • Board Responsibilities
      • Board Members
      • Meeting Schedule
      Zoning Board of Adjustments
      • Board Responsibilities
      • Board Members
      • Meeting Schedule
      • Agenda & Minutes
  • Departments
    • Administration
      • Dept. Overview
      Finance
      • Dept. Overview
      • Financial Dashboard
      • Accounts Payable
      • Cemetery Collections
      • Civic Center Rental
      • Beer/Wine License
      • Purchasing & Contracts
      • Taxes
      • Utility Billing
      Fire
      • Dept. Overview
      • Burning Permit
      • F.A.Q.
      • Fire Education Event
      • Fire Hydrant Testing
      • Fire Inspections
      • Fire Roster
      • How to Apply to FD
      • Meeting Schedule
      Parks & Recreation
      • Dept. Overview
      • Community Commons & Pavilion Stage
      • - - Heritage Square Splash Pad
      • Cub Creek Park
      • - - Community Garden
      • - - Hidden Oaks Dog Park
      • - - Mountain Bike Trails
      • - - Creek Restoration
      • Rolling Pines Disc Golf Course
      • School Street Park
      • Westwood Park
      • Wilkesboro Campground
      Personnel & Payroll
      • Dept. Overview
      Planning & Community Development
      • Dept. Overview
      • Adopted Plans
      • Forms
      • Maps
      • Wilkesboro GIS
      • Wilkesboro's Ordinances
      Police
      • Dept. Overview
      • Annual Reports
      • Citizen Police Academy
      • Comment/Complaint Section
      • Crime Data & Statistics
      • Directions to Police Station
      • Parking Tickets
      • Police Permits
      • Police Recruitment
      • Police Reports
      • Police Roster
      Public Works
      • Dept. Overview
      • Powell Bill
      • Public Buildings, Grounds & Streets
      • Water & Sewer Construction
      Sanitation
      • Dept. Overview
      • Bulky Item Collection
      • Curbside Trash
        • Trash/Recycle Listing by Streets
      • Trash/Recycle Listing by Streets
      • Curbside Recycling
        • Curbside Recycling Schedule
      • Electronics Recycling-By Appt Only
      • Non-curbside Recyclable Items
      • Recycling Centers
      • Curbside Yard Waste Collection
      • Seasonal Curbside Leaf Collection
      Utilities
      • Cross Connection Control / Backflow
      • NC Water & Wastewater Rates Dashboard
      • Wastewater / Sewer Plant
      • Water Filtration Plant
  • For Residents
    • Civic Center Rental Information
    • - - Online Reservation Form
    • Cemetery Plots & Information
    • Wilkesboro Utilities
    • - - Report Water/Sewer Problem
    • Other Utility Providers
    • Schedule of Fees FY 22-23
    • Wilkesboro Sanitation
    • - - Recycle/Trash Days by Street
    • - - Recycle Schedule
    • - - Request Rollout Cart Repair
    • - - Schedule Bulky Item Collection
    • - - Schedule Electronics Recycling
    • - - Schedule Yard Waste Collection
    • Report a Problem Form
    • - - Report Missing Street Sign
    • - - Report Pothole / Sidewalk Problem
    • - - Report Street Light Outage
    • Serve on a Committee or Board
    • Transportation
  • For Business
    • Wilkes Co. Economic Development
    • - - Wilkesboro Economic Incentives Guideline
    • - - NC OSBM 2022 Comparisons Listings
    • - - Wilkesboro Livability Magazine
    • - - "We are Wilkes" Annual Guide
    • - - "We are Wilkes" Quarterly
    • - - Transportation
    • How to Launch a Business in NC
    • How to Start a Business in Wilkesboro
    • - - Step 1) Zoning/Planning
    • - - Step 2) Sign Permit
    • - - Step 3) Request Fire Inspections
    • - - Step 4) Water/Sewer Service
    • - - Step 5) Beer/Wine Application
    • - - All Building Inspections - inside Town and County
    • - - All Food Inspections
    • Meeting Space Rental Information
    • - - Online Reservation Form
    • Other Utility Providers for Business
    • Outside Trash Providers for Business
    • Schedule of Fees FY 22-23
    • Town Forms
  • For Visitors
    • Wilkesboro Tourism Development Authority
    • Attraction Maps
    • Ben Long Frescoes
    • Historic Wilkesboro Tour
    • Stone Mountain State Park
    • Talking Trees Trail at Rendezvous Mtn.
    • Whippoorwill Academy & Village
    • Wilkesboro Music & Festivals
    • - - 2022 Concerts in the Commons
    • - - 2022 Movies on Main
    • - - Brushy Mtn. Peach & Heritage Festival
    • - - Carolina in the Fall
    • - - FaithFest
    • - - Merlefest
    • - - Prohibition Hot Rod & Moonshine Festival
    • Wilkesboro Parks & Recreation
    • - - Cub Creek Park Pickleball Courts
    • - - Mountain Bike Trails
    • - - Community Commons & Pavilion Stage
    • - - Heritage Square Splash Pad
    • - - Rolling Pines Disc Golf Course
    • - - Wilkesboro Campground
    • Wilkesboro Sundial
    • W. Kerr Scott Dam and Reservoir
    • - - W. Kerr Scott Tour
    • Wilkes Co. Barn Quilt Trail
    • Wilkes Co. Birding Trails
    • Wilkes Heritage Museum
    • Wilkes Transportation Options
    • Yadkin River Greenway

Utility Billing Clerk                                   
Kathy Bare
email
    

Office located at:
Wilkesboro Town Hall
203 W. Main Street
Wilkesboro, NC 28697
Tel: 336-838-3951
Fax: 336-838-7616
 
 

Mailing Address:
Town of Wilkesboro
Attn: Utility/Priv. Lic.
PO Box 1056
Wilkesboro, NC 28697

 

 










WATER-DROP

    
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UTILITY BILLING 

Opening a Utility Account   ~   Closing a Utility Account  

   

The Town of Wilkesboro Public Utilities Department provides water and sanitary sewer service to over 1,800 metered customers and a service population of just over 3,700 people in Wilkesboro. The Yadkin River is the drinking water supply for Wilkesboro residents. Our Water Treatment Plant has the capacity to produce 10 million gallons per day (mgd) and our Wastewater Treatment Plant has the capacity to treat 4.9 million mgd.

 
BILLING SCHEDULE:
  • All utility accounts are billed on a monthly basis (12 times a year).

  • the first 3000 gallons are the base billing and at 3,001 gallons the user is billed for every 1,000 gallons used thereafter.

          
IMPORTANT DATES:
  • Utility bills are mailed to customers - between 6th - 8th of the month

  • Due date - 1st of next month after billing

  • Late charges apply - 5th of each month after 12:00 pm for any prior balance outstanding

          
WAYS TO RECEIVE UTILITY BILLS:

ebilling Traditional mail

e-Billing - Click here for the application form

 
   

WAYS TO PAY UTILITY PAYMENTS:
  • Payments CANNOT be taken over the telephone.

  • Online payment - click here (site accepts checking account routing numbers, Visa, MasterCard, Discover, & Amex)  

  • Payment counter inside Wilkesboro Town Hall

  • Drive-thru Window at Wilkesboro Town Hall

  • Secure Night Payment DropBox (located beside drive-thru window) - available 24/7

  • Mailing Address: Town of Wilkesboro Utility Dept., PO Box 1056, Wilkesboro, NC 28697

          
PAYMENT METHODS:
  • Cash Check

  • Money Order    

  • Debit Cards      

  • Credit Cards

  • ACH from checking or savings - ACH authorization form 

          
BILLING SCHEDULE:
  • All utility accounts are billed on a monthly basis (12 times a year).

  • the first 3,000 gallons are the base billing and at 3,001 gallons the user is billed for every 1,000 gallons used thereafter. 

         
LATE CHARGES:

A late fee will be applied on the 5th day of each month at 12:01 pm. The fee will be $10.00 or 10%, whichever is greater. The late fee will be applied to all utility accounts with an outstanding balance unless prior payment arrangements have been made.
     

DISCONNECTIONS FOR NON-PAYMENT:
  • If a bill is not paid in full by the fifth (5) day of the following month by 12:00 pm, the Town has the right to disconnect services.

  • The Town DOES NOT provide any late notice of past due bills.

  • If a disconnection occurs, the customer will be charged a $50.00 fee for reconnection.

  • If reconnection occurs more than one time in a twelve (12) month time period, the fee will be increased to $100.00 for each additional disconnection and an additional deposit to current requirements per customer type.

  • For reconnection after normal business hours (Mon - Fri, 8 am - 5 pm) an additional $50.00 fee will be charged to the customer.

  • The Town reserves the right to terminate services as a result of delinquency and apply the deposit to the outstanding balance due. Once this has occurred, the customer may re-apply for utility services with the Town. All balance due, reconnection fees, late fees, and placement of deposit amount must be paid prior to connection.

  • After disconnection has occurred, the Town DOES NOT accept personal checks or online payments for reconnection reinstatement of utility services.

  • The Town will retain a collection agency and/or use the state debt set-off service to collect on any bills that are delinquent (G.S.18C-134, G. S. 105A). 

        
SPECIAL CIRCUMSTANCES / PAYMENT ARRANGEMENTS:
  • The Town will try to work with any customer on a payment schedule, if necessary.

  • The customer must contact the Town PRIOR to disconnection to avoid any penalty and make payment arrangements.

  • However, if a customer does not abide by the payment agreement with the Town, disconnection will occur.

  • The utility customer can have up to 120 days to get account current. Only 1 payment arrangement per year can be made by each customer. 

        
METER/LOCK TAMPERING:
  • Meter tampering includes, but not limited to, the connecting and disconnecting of meter and utility services at the Town's meter by the owner or resident of the property.

  • This fee is also applied when cutting or breaking a meter lock (locked down by town) by the owner or resident of the property.

  • Meter tampering by law is a Class 1 Misdemeanor offense.

  • If the water department personnel determines the meter or meter lock has been tampered with, a first offense is a $250 fee will be charged, the fee must be paid prior to utility service re-connection, and your deposit must be doubled the current rate.

  • Subsequent offenses will be charged at $1,000 per offense and prosecuted to the fullest extent of the law. 

         
OTHER DOCUMENTS:
  • Utility Policy Brochure  

  • Water Conservation Tips   

  • Schedule of Fees FY 22-23 - utility fees page 8-9

           
 LINKS:

NC WATER & WASTEWATER RATES DASHBOARD

   

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Copyright © 2023 Town of Wilkesboro

P.O. Box 1056 • 203 West Main Street • Wilkesboro, NC 28697 •  336-838-3951 3 3 6 8 3 8 3 9 5 1

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