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WATER FILTRATION PLANT & METER READING
The Town of Wilkesboro Water Filtration Plant utilizes a conventional type treatment process with eight dual-media gravity filters. The plant has the capacity to treat 10 million gallons per day and gets its source water from the Yadkin River. The original plant was constructed in 1964 and has been expanded and upgraded over the years and is now a modern water treatment facility including a certified laboratory. Water quality is the top priority for the town’s eight (8) state-certified water treatment specialists, who operate the plant around the clock.
The town’s water system has never been in violation of any EPA standard and has met all water quality parameters. Water from the plant serves not only Wilkesboro but also the surrounding community water systems of Broadway, Moravian Falls, and West Wilkes.
ANNUAL DRINKING WATER QUALITY REPORTS
These reports are always for the prior calendar year.
Meter Reading is a division of the Water Filtration Plant for the Town of Wilkesboro and the meter readers strive to read every meter accurately and in a timely fashion. The meters are read on a monthly basis and we begin to read meters on the 3rd Tuesday of each month.
The meter readings are for both water and sewer usage. Most of the time the water that goes through your meter goes back through the sewer system by toilet or drains; therefore, the same water usage usually is the same usage for sewer. There are times when this is not the case. Examples: filling a pool, use of garden hose, watering lawn and plants, washing cars, leak into the ground, etc. If you have a leak into the ground or fill a pool at the beginning of the season, you may request a sewer adjustment through utility billing. No adjustments are given for the water usage. These sewer adjustments are normally once per season and/or on an emergency/yearly event basis. We do not give adjustments on several occasions throughout a season for watering lawns, gardens or plants, washing cars, or leaving on a garden hose for an extended period of time.
The employees use a hand-held computer to enter meter readings, which will alert them if the reading is more than average usage. Estimated meter readings are only given when there is a problem with a meter and this estimate is an average of the past 6 months usage.
Non-payment cutoffs are done on the 4th Tuesday of each month. If anyone is disconnected for non-payment, a lock is placed on the meter. If the lock is broken, cut or tampered with, a fee will be charged to the customer.